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We would like to thank you for not only using our product but also for your continued support and interest.
As and when we do find a workable solution, we shall keep you posted and updated. Any upgrades, if at all available, will be free of charge. Please do feel free to get back to us with any queries or concerns you may have and we would be happy to address them. Thank you once again for your patience and co-operation. Thank you once again for your continued support of Ruksun's products.
With best regards,. I would like to make it clear at this point, it is not Ruksuns fault that Messenger Force failed. Microsoft had no obligation to assist or support them with the disruption to their product. Again, Microsoft in their own right are entitled to make changes to their own network. The issue here is with the fact that this has come on the 14th November, over a month after the lock down. Quite simply Messenger Force users have been left in the lurch.
Ruksun's customer relations department has seriously let down customers, and have to this date made no effort to even stop this happening to new customers - who can still purchase the inoperable Messenger Force from the Ruksun web site.
I've received countless e-mail's from the Handheld PC community since we started commentating on the Instant Messaging changes back in August. A general sense of disappointment has time after time dropped into my inbox and IM window. Even if they chose not to take us up on our repeated offers to release statements, Handheld Addict - for example, as well as the numerous other Handheld PC community and Windows CE community web sites out there would have been eager to assist Ruksun with getting information across to users.
None of this happened. There has been some relief for weary Handheld PC users at least. Remember the third protocol layer? One of the biggest 'independent' collective Instant Messaging endeavours, Jabber immediately started work on recovering functionality to it's users. I'm pleased to report that eventually they seceded in this. Jabber quickly started to get information across to all of their client developers with information on the status of the network and the work being undertaken.
It turned out from further correspondence that all the information on the working Jabber server had come directly from mov Soft. Mov are to be congratulated as it seems they put themselves out in getting information out to users of their software as soon as it was made available. IMov Messenger comes in two forms. I am truly surprised, and greatly relieved that the Handheld PC community has come out the other side of these two lock downs with any Instant Messaging functionality at all.
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