Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Home Premiere Pro Discussions Error Error Crash , Editing , How to. Follow Report. Save the redemption code for future access to your serial number in case you require to reinstall the software. You are getting this message because you're using an expired serial number to activate your Elements product.
This occurs because the software build you were using has expired or the serial number used to license the application had exhausted its validity. In both these cases, you need to buy a new Elements product. Legal Notices Online Privacy Policy. How to fix common activation errors Search. Invalid serial key error. Follow these steps if you receive the "invalid serial number" message:. I'm in San Francisco this week setting up an event.
I got some information from the installer team. If you need additional help, see the following topic: What is the best way to get help downloading, installing or activating my product? Jeff - I've attempted the solutions you mentioned already, and unfortunately neither worked.
I had to reinstall Lion for unrelated reasons, and even that didn't solve the problem. I didn't mention it previously, but I originally clean installed Lion on my computer. No previous Adobe products or installations were present before I attempted installing CS5. There isn't a Logs directory in my Application Support folder checked both the root or user Library folders. Thank you for your help so far.
Hi John, It is really unfortunate that you are still not able to install CS5. As you have already tried steps mentioned by Jeff, we need to setup a connect session as per your convenience in order to analyze the issue on your machine. Restart and retry. Check permissions on local media. Run the install again. This error often occurs during silent installations. Close all conflicting processes. Then restart your computer and retry the installation.
Use the latest version of the installer. Select a different installation location. Ensure that your system meets the minimum system requirements.
The installation was canceled. Install to a shorter path. Please verify your installer. If running from media: Make a local copy of installer and retry disk might not be accessible. Download a fresh copy of the installer. Multi-disk case: Ensure that you have copied all payloads from disc 2 to the local copy of disc 1.
Apply the Sassafras patch. This patch can only be run if the base product is installed. Install the base product before applying the patch. The patch cannot be applied because the base product cannot be found. Launch the base product, then try applying the patch again.
Free some disk space to make room to install the required components. Free space from selected installation location. Ensure that there is sufficient space on the systems volume for critical components to be installed. Exit code: 32 The patch is already applied. Your product is up-to-date. To resolve issues related to the updater inventory, reinstall the app and then rerun the patch. In case only ARP is present, reinstall the product and then uninstall.
Shouldn't occur in GM builds. Windows only Another Microsoft Installer Service is in progress. Allow the other MSI installation to complete. Restart your computer to allow a new MSI installation. Media genuine validation failed. Download a fresh copy of the installer from Adobe.
Adobe Application Manager may be corrupt. Restart your computer and retry the installation. A catastrophic error has occurred. Formatting of deployment error codes. Registry-related issue. DW Conflicting payloads installed. Workflow-related issue. DB Media db sync failed. Database-related issue. DF Source file missing. SLCache-related issue. Source-related issue. DM x64 payload cannot be installed on x86 machine.
Target machine state is bad. Deployment error codes and messages. DF - Deployment File errors. Verify that you have full access to the install location or select another location. Unable to resolve the alias for a token with its original path. Delete the symlink at the mentioned path and try the installation again. DF AnchorService: adobeCode not defined. Anchor Service command failure. DF Failed to install anchor service. Anchor service command failure.
Run the Creative Cloud Cleaner Tool and remove all products. Then try the installation again. A higher version of the bundle is already installed.
The bundle can't be installed because its higher version is already installed. The alias file already exists, and the overwrite flag is disabled. The system cannot find the file specified. Try the installation again. The system cannot find the specified file. The installation files are corrupted. Re-extract or copy the installer contents. Re-extract or copy the contents of the installer. DF Unable to find file.
DF Uninstall DB path not found. Service plist file deletion failure. The plist file might not exist. Symlink creation failure. Deletion of symlink at path failed. If the error recurs, run the Creative Cloud Cleaner Tool and remove the products.
Directory creation failure. Verify that you have full access to the location and enough free space on the disk. Ensure that you are logged in as an admin user.
DF Failed to create required folders. Alias creation failure. Alias deletion failure. File to patch does not exist. Reinstall the product. Unable to preserve the original file to patch. Verify that you have full access to the location and that you are logged in as an admin. File to be patch has been corrupted.
File move failure. The attempt to register application failed. PDF setting failure. DF Caching the payload - Failed. Creative Cloud installer is unable to cache a component. Close all conflicting processes and try the installation again. File copy failure. File might not exist, or the admin doesn't have sufficient permissions. Choose a different install directory. Free some disk space and retry the installation. Unable to retarget Mac alias. Failure to stop the service.
Unable to install service plist. Unable to read display attributes of the file. File might not exist. Unable to set display attributes of the file.
Unable to get alias data for volume path. Touch command failure.
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